Workflows
Workflow triggers
Configure Message Received, Keyword Match, New Conversation, Scheduled, or Webhook events in the required Workflow Trigger node.
Automation buildersBeginnerAvailable
What this guide covers
- The Workflow Trigger node defines the event configurations that may start the workflow.
- Prerequisites: A selected connected number for WhatsApp message triggers.
- Result: The test identifies the matched trigger ID/type and a live matching event starts an execution.
- Limit: Message type filters are text, image, video, audio, document, and location. Scheduled UI options are once, daily, weekly, and monthly.
What this is and when to use it
The Workflow Trigger node defines the event configurations that may start the workflow.
| Use it when | Expected outcome |
|---|---|
You need to decide what starts an automation. | The test identifies the matched trigger ID/type and a live matching event starts an execution. |
Before you begin
- A selected connected number for WhatsApp message triggers.
- A future time and timezone for Scheduled.
- The generated endpoint for Webhook.
Prerequisites
A selected connected number for WhatsApp message triggers. A future time and timezone for Scheduled. The generated endpoint for Webhook.
Complete the task
- Select the Workflow Trigger node.
- Add one or more trigger events.
- Choose Message Received, Keyword Match, New Conversation, Scheduled, or Webhook.
- Complete the event-specific fields and save.
- Test representative trigger data before activation.
Confirm it worked
- The test identifies the matched trigger ID/type and a live matching event starts an execution.
Common problems
| Symptom | What to check |
|---|---|
Keyword never matches | Check contains, exact, or starts-with behavior and the configured number. |
Scheduled trigger is at the wrong time | Review the selected timezone and future occurrence. |
Current limitations
Message type filters are text, image, video, audio, document, and location. Scheduled UI options are once, daily, weekly, and monthly.
Product boundary
Message type filters are text, image, video, audio, document, and location. Scheduled UI options are once, daily, weekly, and monthly.
Where to go next
Related documentation
Workflow TriggerDefine what starts this workflow. Exact configuration, outputs, execution behavior, errors, limits, and examples for the Workflow Trigger workflow node.Run a workflow on a scheduleConfigure a Scheduled trigger for once, daily, weekly, or monthly workflow starts.Test a workflowRun a saved workflow with test contact and trigger data while preventing message, database, and external side effects.