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Troubleshooting

A WhatsApp template cannot be used

Check Sender ownership, Meta status, name, language, parameters, synchronization, and reconnection.

Business usersAutomation buildersDevelopersBeginnerAvailable

What this guide covers

  • Template availability is scoped to the WhatsApp business number and Meta approval state.
  • Prerequisites: The correct connected Sender and Meta Business Manager access.
  • Result: The template appears for the Sender and the configured send validates.
  • Limit: Yanola cannot approve, unpause, or change provider-owned template status.

What this is and when to use it

Template availability is scoped to the WhatsApp business number and Meta approval state.

When to use A WhatsApp template cannot be used
Use it whenExpected outcome
A template picker is empty or a send rejects the template.The template appears for the Sender and the configured send validates.

Before you begin

  1. The correct connected Sender and Meta Business Manager access.

Complete the task

  1. Select the exact Sender that owns the template.
  2. Verify status in Meta is APPROVED rather than pending, rejected, or paused.
  3. Reconnect WhatsApp if the Yanola page requests it.
  4. Sync approved templates.
  5. Match name, language, and required parameters exactly.
  6. Test again.

Confirm it worked

  1. The template appears for the Sender and the configured send validates.

Common problems

A WhatsApp template cannot be used troubleshooting
SymptomWhat to check
No approved templates returnedCreate/submit in Meta and sync after approval.
Parameters invalidMatch the approved component structure, including headers, buttons, or carousel cards.

Current limitations

Yanola cannot approve, unpause, or change provider-owned template status.

Where to go next

Related documentation

WhatsApp message templatesDraft a Meta template payload, submit it for approval, sync approved templates, and use them in Scheduler or workflows.Send TemplateSend a WhatsApp approved message template. Exact configuration, outputs, execution behavior, errors, limits, and examples for the Send Template workflow node.Sending template messagesSend an existing approved WhatsApp template, including required language and parameter values.