WhatsApp services
WhatsApp message templates
Draft a Meta template payload, submit it for approval, sync approved templates, and use them in Scheduler or workflows.
Business usersMarketing teamsAutomation buildersBeginnerAvailable
What this guide covers
- Templates are Meta-reviewed WhatsApp message formats used when an approved template is required, including conversations outside the 24-hour customer-service window.
- Prerequisites: A connected WhatsApp number.
- Result: The template is listed as APPROVED for the selected number and can be selected by matching message features.
- Limit: Yanola does not submit or approve the template directly and does not expose native template version management. The helper produces a payload for Meta.
What this is and when to use it
Templates are Meta-reviewed WhatsApp message formats used when an approved template is required, including conversations outside the 24-hour customer-service window.
| Use it when | Expected outcome |
|---|---|
You need to initiate a WhatsApp conversation. | The template is listed as APPROVED for the selected number and can be selected by matching message features. |
You need repeatable utility, marketing, or authentication content. | The template is listed as APPROVED for the selected number and can be selected by matching message features. |
Before you begin
- A connected WhatsApp number.
- Access to the correct Meta Business Manager.
- Meta approval for the exact name, language, and components.
Prerequisites
A connected WhatsApp number. Access to the correct Meta Business Manager. Meta approval for the exact name, language, and components.
Complete the task
- Open Agent Project → Templates and select the Sender.
- Use Create Template to draft name, category, language, body, optional header, and footer.
- Copy the payload and submit it in Meta Business Manager.
- After Meta approves it, return to Yanola and select Sync approved templates.
- Use the synced template from Scheduler or a Send Template node.
Confirm it worked
- The template is listed as APPROVED for the selected number and can be selected by matching message features.
Common problems
| Symptom | What to check |
|---|---|
Template is missing | Verify the selected number and Meta account, then sync again. |
Template is rejected or paused | Resolve the reason in Meta; Yanola cannot override provider approval status. |
Current limitations
Yanola does not submit or approve the template directly and does not expose native template version management. The helper produces a payload for Meta.
Product boundary
Yanola does not submit or approve the template directly and does not expose native template version management. The helper produces a payload for Meta.
Where to go next
Related documentation
Send TemplateSend a WhatsApp approved message template. Exact configuration, outputs, execution behavior, errors, limits, and examples for the Send Template workflow node.Sending template messagesSend an existing approved WhatsApp template, including required language and parameter values.A WhatsApp template cannot be usedCheck Sender ownership, Meta status, name, language, parameters, synchronization, and reconnection.