Troubleshooting
A workflow is not running
Check Active status, saved validation, trigger matching, selected number, schedule timezone, and webhook input.
Automation buildersBeginnerAvailable
What this guide covers
- No execution usually points to status or trigger matching rather than a later node.
- Prerequisites: Workflow name/ID, event time, number, and trigger type.
- Result: A controlled matching event produces a new execution.
- Limit: Pausing prevents new starts but does not retroactively remove evidence from older executions.
What this is and when to use it
No execution usually points to status or trigger matching rather than a later node.
| Use it when | Expected outcome |
|---|---|
A matching business event appears not to start the workflow. | A controlled matching event produces a new execution. |
Before you begin
- Workflow name/ID, event time, number, and trigger type.
Prerequisites
Workflow name/ID, event time, number, and trigger type.
Complete the task
- Confirm status is Active and the canvas shows Saved.
- Open Workflow Trigger and compare every event filter.
- For messages, verify the connected number and message/keyword match.
- For schedules, verify recurrence, timezone, and future occurrence.
- For webhooks, confirm the exact generated URL and request arrival.
- Reproduce in Test.
Confirm it worked
- A controlled matching event produces a new execution.
Common problems
| Symptom | What to check |
|---|---|
Workflow is draft or paused | Activate it after validation. |
Keyword case or mode does not match | Correct contains, exact, or starts-with configuration. |
Current limitations
Pausing prevents new starts but does not retroactively remove evidence from older executions.
Product boundary
Pausing prevents new starts but does not retroactively remove evidence from older executions.
Where to go next
Related documentation
Workflow triggersConfigure Message Received, Keyword Match, New Conversation, Scheduled, or Webhook events in the required Workflow Trigger node.Test a workflowRun a saved workflow with test contact and trigger data while preventing message, database, and external side effects.Run a workflow on a scheduleConfigure a Scheduled trigger for once, daily, weekly, or monthly workflow starts.