Billing and administration
Yanola Balance, top-ups, and auto-top-up
Fund billable activity and investigate low-balance or insufficient-balance failures.
AdministratorsBusiness usersBeginnerAvailable
What this guide covers
- Yanola Balance is the shared prepaid account amount used by applicable workflow, WhatsApp, API, and usage-based services.
- Prerequisites: A valid billing method for the selected top-up operation.
- Result: The completed transaction increases Balance and the previously blocked operation can pass its balance check.
- Limit: A cost estimate is not a promise of final provider or usage cost; inspect the relevant usage records.
What this is and when to use it
Yanola Balance is the shared prepaid account amount used by applicable workflow, WhatsApp, API, and usage-based services.
| Use it when | Expected outcome |
|---|---|
A send or schedule reports insufficient balance. | The completed transaction increases Balance and the previously blocked operation can pass its balance check. |
You want to reduce interruption risk with auto-top-up. | The completed transaction increases Balance and the previously blocked operation can pass its balance check. |
Before you begin
- A valid billing method for the selected top-up operation.
Prerequisites
A valid billing method for the selected top-up operation.
Complete the task
- Open Dashboard → Billing.
- Review current Balance and transaction history.
- Choose a top-up amount and complete payment.
- Optionally configure auto-top-up threshold and amount when the control is available.
- Return to the failed setup and revalidate the estimated or required amount.
Confirm it worked
- The completed transaction increases Balance and the previously blocked operation can pass its balance check.
Common problems
| Symptom | What to check |
|---|---|
Balance did not change | Confirm the payment transaction completed rather than remaining pending or failing. |
A project shows the same amount | Balance is intentionally shared at account level. |
Current limitations
A cost estimate is not a promise of final provider or usage cost; inspect the relevant usage records.
Product boundary
A cost estimate is not a promise of final provider or usage cost; inspect the relevant usage records.
Where to go next
Related documentation
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