Troubleshooting
A scheduled task did not execute
Distinguish one-time Scheduler state from a Scheduled workflow trigger and inspect time, timezone, status, contacts, and Balance.
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What this guide covers
- Scheduler and Scheduled triggers have different records and failure causes.
- Prerequisites: Know which feature created the schedule and the intended local time/timezone.
- Result: A corrected future one-time schedule or next workflow occurrence executes.
- Limit: The Scheduler page does not provide pause/edit or a separate detailed execution-history export. It does not expose a user-configurable retry control.
What this is and when to use it
Scheduler and Scheduled triggers have different records and failure causes.
| Use it when | Expected outcome |
|---|---|
A future message or recurring workflow did not run. | A corrected future one-time schedule or next workflow occurrence executes. |
Before you begin
- Know which feature created the schedule and the intended local time/timezone.
Prerequisites
Know which feature created the schedule and the intended local time/timezone.
Complete the task
- For Scheduler, check pending, processing, completed, failed, or cancelled status.
- Confirm it was future-dated and not cancelled.
- Verify contacts are eligible, Sender active, content valid, and Balance sufficient.
- For recurring workflows, confirm Active status and Scheduled trigger timezone/cadence.
- Inspect the downstream node if an execution started but failed.
Confirm it worked
- A corrected future one-time schedule or next workflow occurrence executes.
Common problems
| Symptom | What to check |
|---|---|
No recurring history on Scheduler | Recurring activity belongs to workflow execution monitoring. |
Wrong local time | Correct the explicit trigger timezone or browser-local Scheduler input. |
Current limitations
The Scheduler page does not provide pause/edit or a separate detailed execution-history export. It does not expose a user-configurable retry control.
Product boundary
The Scheduler page does not provide pause/edit or a separate detailed execution-history export. It does not expose a user-configurable retry control.
Where to go next
Related documentation
Scheduler overviewChoose between Yanola's one-time Scheduler and the once, daily, weekly, or monthly Scheduled workflow trigger.Schedule a one-time WhatsApp messageChoose contacts, Sender, content, media or approved template, future time, and review estimated cost.Run a workflow on a scheduleConfigure a Scheduled trigger for once, daily, weekly, or monthly workflow starts.