Terms of Service

These Terms of Service constitute a legally binding agreement between you (the "Customer" or "User") and Yanola, operated by [Ras Al Khaimah Entity Name - to confirm in S059] (commercial licence [Licence Number - to confirm in S059], registered at [Registered Office Address, Ras Al Khaimah, United Arab Emirates - to confirm in S059]).

By creating an account, accessing our dashboard, using our APIs, or connecting a WhatsApp Business number, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Yanola provides a cloud-based software platform enabling visual workflow automation, AI-driven conversational agents, WhatsApp Cloud API integrations, and developer messaging tools.

Access to the Developer Platform requires an active subscription Plan or pay-as-you-go credits via Yanola Balance. Features, messaging quotas, and rate limits are governed by the specific Plan selected by the Customer.

• Subscription Billing: Subscriptions are billed in advance on a recurring monthly or annual basis via Stripe. All list prices are exclusive of applicable indirect taxes (VAT, GST, or sales tax), which are calculated and collected through Stripe Tax based on the Customer billing address.

• Yanola Balance: Customers may prepay usage credit to fund API calls, message overages, and AI token consumption. Prepayments are non-refundable, except where required by mandatory consumer protection legislation.

• Plan Changes and Cancellations: Customers may upgrade, downgrade, or cancel their subscription at any time via the billing portal. Downgrades take effect at the conclusion of the current billing cycle.

Customers are solely responsible for all content, messages, and workflows created or transmitted through their account.

Customers connecting WhatsApp numbers warrant that they maintain valid opt-in consent from all message recipients in accordance with Meta WhatsApp Business Policies, the Meta Terms of Service, and all relevant telecommunication regulations.

Transmission of unsolicited commercial messages (spam), fraudulent communications, or deceptive content is strictly prohibited and constitutes grounds for immediate service termination without refund.

The services are provided on an "as is" and "as available" basis. Yanola disclaims all representations and warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and uninterrupted availability.

To the maximum extent permitted by law, Yanola shall not be liable for indirect, incidental, punitive, or consequential damages, or for lost profits, data loss, or business interruption arising from service use or third-party provider outages (including Meta WhatsApp downtime).

These Terms and any disputes arising out of or related thereto shall be governed by and construed in accordance with the [Laws of the United Arab Emirates and the Emirate of Ras Al Khaimah - to confirm in S059].

Any dispute, controversy, or claim shall be submitted to the exclusive jurisdiction of the [Competent courts of Ras Al Khaimah, UAE - to confirm in S059].