Acceptable Use Policy

This Acceptable Use Policy (AUP) outlines prohibited activities and acceptable usage standards across the Yanola platform, including our website, APIs, workflows, and WhatsApp integration tools.

All customers, developers, and end users must comply with this policy. Failure to adhere to these rules may result in immediate rate limiting, suspension of API access, or account termination.

All automated or manual messaging dispatched through Yanola must comply with the Meta WhatsApp Business Messaging Policies:

• Recipient Opt-In: You must obtain explicit opt-in consent from recipients prior to initiating non-service WhatsApp messages. You must honor opt-out requests (such as STOP, UNSUBSCRIBE) immediately.

• Quality Metrics: You must maintain acceptable WhatsApp phone number quality ratings. Senders falling into RED quality status or subject to repeated spam reports may be quarantined or disconnected.

• Message Templates: Pre-approved message templates must be used when initiating business conversations outside the 24-hour customer service window.

• Prohibited Messaging: Cold outreach, mass unsolicited spam, deceptive advertising, and automated bulk bombardment without consent are strictly prohibited.

You agree not to use Yanola to transmit, store, or generate:

• Illegal Goods and Services: Content promoting illegal drugs, firearms, counterfeit goods, or unauthorized gambling services.

• Harmful or Exploitative Material: Content that exploits minors, promotes hate speech, harasses individuals, or incites violence.

• Malware and Phishing: Links to malicious software, phishing pages, credential theft campaigns, or deceptive social engineering vectors.

• Misinformation and Fraud: Schemes designed to impersonate financial institutions, government agencies, or other entities fraudulently.

Users must not probe, scan, or test the vulnerability of our systems without prior authorization, nor attempt to circumvent rate limits, authentication barriers, or security controls.

Reverse engineering, decompiling, or creating derivative works of platform components without authorization is expressly forbidden.

Yanola reserves the right to investigate suspected violations of this policy. We may inspect suspicious traffic patterns, suspend offending API keys or phone numbers, and report unlawful activity to appropriate law enforcement authorities.

To report abuse or violations of this policy, please email support@yanola.ai with relevant details.