1. Commitment to Data Erasure
At Yanola, we respect your right to be forgotten. We provide clear, self-serve tools and verifiable mechanisms to erase your personal and business data from our systems.
This document explains the three primary methods available to request data deletion, how the 30-day grace period operates, and the automated status tracking for Meta data deletion callbacks.
2. Method 1: Self-Serve Deletion in Settings
Account owners can initiate permanent deletion directly through the Yanola dashboard:
1. Sign in to your account at https://yanola.ai.
2. Navigate to Settings → Account.
3. Locate the "Danger Zone" section and click "Delete Account".
4. Confirm your decision. For security, your session must have been authenticated recently (within 15 minutes); if prompted, re-authenticate to verify your identity.
Once submitted, your account enters a 30-day grace period. You will receive an immediate confirmation email detailing the scheduled deletion date and providing an option to cancel the request within the 30-day window.
3. Method 2: Manual Email Request
If you cannot access your dashboard, you may submit a manual email request:
• Send an email from your registered account address to support@yanola.ai or legal@yanola.ai with the subject "Data Deletion Request".
• Include your account email address and registered business name.
• Our support team will verify your identity within 48 business hours and initiate the 30-day deletion grace sequence on your behalf.
4. Method 3: Meta App Removal & Callback Status Page
If you remove the Yanola application via your Facebook Settings (Settings & Privacy → Settings → Apps and Websites → Yanola → Remove), Meta automatically sends a signed data deletion request to our servers.
• Scope of Meta Deletion: In accordance with platform terms, the Meta callback deletes only data obtained through Meta (system user access tokens, encrypted registration PINs, Facebook user IDs, and WABA/phone number connections).
• Confirmation Code: Meta provides you with a unique confirmation code following removal.
• Status Tracking: You can check the real-time processing status of your request at any time on our Meta callback status page (located at /meta-deletion-status) by entering your confirmation code.
5. Post-Deletion Retention and Anonymization
When the 30-day grace period elapses, the following erasure procedures take place:
• Complete Purge: All workflows, agent configurations, API keys, webhook logs, contact lists, and message payloads are permanently deleted from active production databases.
• Statutory Retention: Pursuant to legal, tax, and regulatory compliance obligations, invoices, credit transactions (Yanola Balance ledger entries), and security audit logs are retained for 5 years anonymised. All personal identifiers (names, email addresses, phone numbers) are stripped or replaced with cryptographically irreversible hashes.
• Backup Lifecycles: Data existing in immutable encrypted database backups is aged out and permanently purged according to our 30-day backup rotation schedule.